Most parts are designed to be installed by the ATM owner or operator, no technician visit is required.

Usually just a basic screwdriver, though it depends on the part. If you're not sure what your specific part needs, fill out the form above and our team will guide you.

Within 5 business days of receiving your Advance Replacement unit. Sending it back promptly keeps your net cost accurate and avoids any delay in processing your credit.

Through ATMTrader's Repair Center. We stock OEM parts for Hyosung, Genmega, and Hantle machines, cassettes and dispensers, with your choice of Standard Repair or Advance Replacement depending on how fast you need it back in service.

Jams, misreads, and worn dispensing mechanisms are the most common issues we see.

Jams, misreads, and worn dispensing mechanisms are the most common issues we see.

Standard Repair means you send us your faulty part first and we repair your original unit. Advance Replacement means we ship a working replacement first so you can reduce downtime.

Advance Replacement requires an upfront amount so we can ship a working replacement before receiving your faulty part.

After we receive and inspect your faulty part, your total is reduced to the Net amount if the part qualifies.

Shipping costs are paid by the customer.

Standard Repair: typical turnaround of 10 business days once we receive your part. Advance Replacement ships a working unit first, so it's faster.

Costs vary by part and manufacturer. See the pricing table on this page by manufacturer and part.

Most operators schedule a routine check every 30 to 90 days, cash reload visits count. High-traffic machines, 100+ transactions a month, hold up better with monthly checks, lower-volume units can often stretch to quarterly. Add a full inspection at least once a year regardless of volume. The parts that wear fastest on that cycle are the cash cassette and the dispensing mechanism, exactly what this page covers.

Three parts do most of the work and wear out first: the cash cassette (rollers, belts, jams), the dispensing mechanism, and the receipt printer (print head and paper path). Catching wear early, slower dispensing, faint receipts, occasional jams, is cheaper than waiting for a full failure.