News

  • Why is my ATM's NFC reader not working

    Why is my ATM's NFC reader not working

    A tap that fails at the terminal has three different possible causes, and only one of them is the reader itself. Sorting out which one is happening first saves a...

    Gisela Dara |

  • ATM keypad buying guide

    ATM keypad buying guide for PCI compliance

    A keypad that looks identical to the one already bolted into the ATM can still be the wrong part. Genmega, Hantle, and Nautilus Hyosung each certify their keypads under different...

    Gisela Dara |

  • How to Ship an ATM Part for Repair

    How to Ship an ATM Part for Repair

    Shipping an ATM part sounds like the easy step. It is also where operators lose money. A part that arrives damaged takes longer to service, and on an advance replacement,...

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  • Standard Repair vs Advance Replacement

    Standard Repair vs Advance Replacement

    The two service options trade upfront cost against downtime. This breaks down which one fits your part, your route, and your budget.

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  • ATM Cassette Not Recognized

    ATM Cassette Not Recognized

    A cassette-not-recognized error usually points to dirty contacts, a sensor fault, or a damaged cassette. Here is how to tell which one you have and what a repair actually runs.

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  • ATM Keeps Going Offline

    ATM Keeps Going Offline

    An ATM offline problem does not always mean the machine is broken. The cause may be signal, modem hardware, antenna placement, Ethernet, SIM status, processor settings, power, or a communication...

    Gisela Dara |

  • Hyosung ATM Repair Questions Answered

    Hyosung ATM Repair Questions Answered

    Hyosung ATM Repair Questions Operators Ask Most Hyosung ATMs are common in retail locations, gas stations, convenience stores, hotels, and cash-heavy businesses. When one goes down, the problem is not...

    Gisela Dara |