Returns, Exchanges & Warranties

Last updated: October 7, 2026

Return eligibility and warranty coverage depend on the item or service purchased. Review the terms below before ordering.

At a glance

  • New ATM machines: Returns or exchanges are available only for damaged or incorrect shipments. Report these issues within 3 business days of delivery. Manufacturer warranty terms apply.
  • Used and refurbished ATMs: Final sale, with a 60-day warranty.
  • New parts and accessories: Eligible returns and exchanges have a 30-day window from the original order date and a 15% restocking fee. New parts have manufacturer warranty coverage where applicable, or a 90-day ATMTrader warranty.
  • Repairs: Repairs performed by ATMTrader have a separate 180-day warranty.
  • Clearance and custom or special orders: Final sale.

Return authorization is required. Shipping charges, item condition requirements, and the detailed terms below apply.

Before returning an item

Contact ATMTrader for authorization before any return or exchange. Unauthorized returns may be refused.

Shipping charges

Customers are responsible for return shipping charges. Original shipping charges are non-refundable unless the shipment was incorrect or arrived damaged.

Warranty replacement shipments are sent via Ground service unless expedited shipping is requested. Expedited shipping charges apply. The new-parts warranty procedure below explains how return labels are issued.

New ATM machines

New ATM machines are not eligible for return or exchange, except for damaged or incorrect shipments.

Inspect your shipment upon delivery. If it arrives damaged or incorrect, contact ATMTrader immediately at (855) 286-2286. For damage claims, send detailed photos to sales@atmtrader.com.

Damage or incorrect shipment claims must be reported within 3 business days of delivery. Claims reported after that deadline will not be processed.

Unless a separate written agreement states otherwise, new ATM machine warranties are provided by the manufacturer. Warranty length and terms vary by manufacturer. Contact ATMTrader for warranty questions.

Used and refurbished ATM machines

Used and refurbished ATM machines are final sale and cannot be returned or exchanged.

Used and refurbished ATM machines sold by ATMTrader include a 60-day warranty. Warranty claims are subject to the inspection and testing requirements below.

New parts warranty

ATMTrader honors the manufacturer's warranty when applicable. If manufacturer warranty coverage does not apply, ATMTrader provides a 90-day warranty on new parts.

Contact ATMTrader before initiating a warranty claim. If a replacement is needed:

  1. Purchase the replacement part up front.
  2. ATMTrader includes or issues a return label for the defective part.
  3. Return the defective part within 10 days of label issuance.
  4. Once the returned part is received, tested, and confirmed defective, ATMTrader refunds the full replacement-part amount.

If you do not receive a return label, notify ATMTrader.

New parts and accessories returns

New parts and accessories may be returned or exchanged within 30 days of the original order date, subject to return authorization and the conditions below:

  • A 15% restocking fee applies to returns and exchanges.
  • Items must be returned in the same condition in which they were received. ATMTrader may refuse items that are damaged, altered, or improperly packaged.

The final-sale terms for clearance and custom or special orders still apply.

Repairs and advance replacements

ATMTrader provides a 180-day warranty on repairs to parts and machines serviced by ATMTrader. This repair warranty applies only to repairs performed by ATMTrader and is separate from the 90-day new-parts warranty described above.

Warranty claims are subject to the inspection and testing requirements below.

Returning the replacement purchased

A 15% restocking fee applies when returning the purchased advance replacement after shipment. Return authorization is required.

Returning the old part for credit

No restocking fee applies when returning the old defective part for an eligible return credit.

Warranty inspection and testing

ATMTrader warranty claims are subject to inspection and testing by our on-site technicians or Help Desk staff. Items tested and found not defective are not eligible for a warranty refund or replacement. Such items may be returned to the customer at the customer's expense.

Testing is available Monday through Friday, 11:00 AM to 1:00 PM, excluding holidays and scheduled company closures. Call ahead to confirm availability: (909) 670-1900 ext. 110.

Clearance items

All items sold in the Clearance section are final sale. Returns and exchanges are not accepted.

Custom and special orders

Custom and special orders are final sale and cannot be returned. These include, but are not limited to:

  • Items with requested custom attributes, such as finish, color, or size.
  • Items not normally stocked by ATMTrader.
  • Items not listed on ATMTrader.com.
  • Made-to-order items, such as wooden enclosures or products with custom graphics.

If you are unsure whether an item is a special order, contact ATMTrader before placing your order.

Refund method

Refunds are issued to the original method of payment:

  • Credit card: Refunds may take up to 10 business days to appear in your account.
  • Check: Refunds may be picked up at our headquarters or mailed to a specified address.
  • Cash: Refunds are subject to availability. ATMTrader reserves the right to issue a company check instead.

Need help?

For sales and order questions, call (855) 286-2286 or email sales@atmtrader.com.

For technical support and testing availability, call (909) 670-1900 ext. 110.