ATM VIDEO TUTORIALS
Practical videos to help operators set up, maintain, and troubleshoot ATMs. Search a topic or browse below.
More tutorials on our YouTube channel. Need a topic covered? Contact us.
How to load the Receipt Paper Roll in Hyosung ATMs
Follow along as we provide step-by-step instructions for loading and re-loading the receipt paper roll in your Hyosung ATM. These instructions cover all Hyosung ATMs.
How to load the Receipt Paper Roll in Genmega & Hantle ATMs
Follow along as we provide step-by-step instructions for loading and re-loading the receipt paper roll in your Genmega & Hantle ATMs. These instructions cover Genmega Models G1900, G2500 and Onyx Hantle / Tranax 1700W, C4000.
How to load the Receipt Paper Roll in Genmega & Hantle ATMs
New ATM just arrived? This quick tutorial walks you through the correct way to unbox any standard retail ATM machine—whether Hyosung, Genmega, or other major brands. Avoid damage, check for key components, and get ready for install.
How to Reset a Genmega B3 Keypad
Follow along as we provide step-by-step instructions for loading and re-loading the receipt paper roll in your Genmega & Hantle ATMs. These instructions cover Genmega Models G1900, G2500 and Onyx Hantle / Tranax 1700W, C4000.
How to Reset a Genmega B5 Keypad
This is the definitive guide for resetting the Genmega B5 keypad, the newer metal-style EPP found on many updated Genmega ATMs. If you're seeing EPP State errors, keypad lockups, or device not found issues, follow this step-by-step reset tutorial to restore full functionality.
How to Reset a Hyosung 8000R Keypad
Troubleshooting a frozen or unresponsive keypad on your Hyosung 8000 series ATM? This video shows the exact steps to reset the EPP (Encrypting PIN Pad) and resolve the EPP State error commonly seen during startup or diagnostics.
How to Set EPP State on Hyosung ATM
This video shows you how to set the EPP state on Hyosung ATMs — a required step after replacing the keypad, mainboard, or OS. Unlike other ATM brands, Hyosung requires a manual EPP initialization through the Operator or Diagnostics menu.
How to Clear NVRAM on Hyosung ATMs
Having issues with your Hyosung ATM? Clearing the NVRAM can solve common boot errors, connection issues, and startup glitches. In this quick guide, we walk you through the exact steps to reset NVRAM safely and get your machine back up and running.
How to Enter Master Keys on Hyosung ATMs
Setting up a new Hyosung ATM or replacing the EPP? You’ll need to enter the master keys correctly to ensure secure transactions. This step-by-step tutorial shows you how to enter master keys safely and correctly on most Hyosung models.
How to Enable CDU Binding
This tutorial shows you how to enable CDU binding on a Hyosung ATM. CDU (Cash Dispensing Unit) binding links the dispenser to the ATM’s mainboard, helping prevent errors and ensuring the machine recognizes the correct hardware configuration.
How to Set the RMS Password on Your Hyosung & Genmega ATM
This step-by-step tutorial shows you how to set the RMS password on your ATM. This setup applies to both Hyosung and Genmega models and is essential for secure remote access and proper system management.
How to Change the Master Password on Your Hyosung & Genmega ATM
Learn how to change the master password on your ATM. This tutorial walks you through the process using the terminal interface, helping you maintain secure access and prevent unauthorized changes.
How to Connect a Wireless Modem to Your Hyosung & Genmega ATM
Learn exactly how to connect a wireless modem to your ATM with this clear, step-by-step tutorial. We cover the full process, from unboxing and wiring the modem to configuring network settings and verifying the connection.
How to Bind a Genmega Dispenser
Learn how to bind the cash dispenser (CDU) on your Genmega ATM and download the required firmware.
Learn how to bind the cash dispenser (CDU) on your Genmega ATM and download the required firmware.
This tutorial covers:
• Accessing the CDU binding menu
• Enabling CDU binding to secure your dispenser
• Downloading and installing the correct firmware version
• Rebooting and confirming the setup
How to Change TCP/IP Settings to Static on a Genmega ATM
Keep your Genmega ATM connected without interruptions. This tutorial shows exactly how to change your TCP/IP settings from dynamic (DHCP) to static IP for a more stable and secure network connection.
How to Set a Static IP on Hyosung ATM
Keep your Hyosung ATM connected and running reliably. This tutorial shows you how to change your TCP/IP settings from dynamic (DHCP) to static IP for a more stable and secure network connection.
How to Enable Percentage Display on Genmega and Hyosung ATM
Learn how to enable and view percentage levels on your Genmega and Hyosung ATMs. This tutorial walks you through the simple steps to activate the percentage display, which shows your remaining cassette cash levels for easier management and refills.
How to Load Bills and Run Settlement on a Hyosung ATM
Learn how to properly load cash into your Hyosung ATM. This tutorial shows you the correct steps to prepare, load, and verify your cassettes to ensure accurate dispensing and smooth operation.
How to Load Bills and Run Settlement on a Genmega ATM
Learn how to load cash and perform settlement on your Genmega ATM. This tutorial covers the complete process to prepare, load, and finalize your ATM for operation.
How to Enter Master Key on a Genmega ATM
Learn how to enter the master key on your Genmega ATM. This tutorial walks through the proper steps to access the key management menu and input the master key correctly:
How to Clear 400BC Error Code on an ATM
Learn how to clear the 400BC error code on your ATM. This tutorial walks through the steps to diagnose and resolve this communication error so your machine can return to service quickly.
How to Clean and Maintain a Hyosung Dispenser
Learn how to perform preventive maintenance on a Hyosung ATM dispenser. This tutorial shows how to clean the dispenser using compressed air to remove dust and debris that can cause jams and dispensing errors.
How to Clean and Maintain a Genmega Dispenser
Learn how to perform preventive maintenance (PM) on a Genmega ATM dispenser. This tutorial shows how to clean the dispenser using compressed air to remove dust and debris that can cause jams and dispensing errors.
How to Troubleshoot a Wireless Unit on a Hyosung ATM
Learn how to troubleshoot a wireless unit on a Hyosung ATM. This tutorial walks through the steps to check the wireless connection, identify common issues, and restore communication so your ATM can get back online.
How to Load Software on a Hyosung 6.0 Board
Learn how to load and update software on a Hyosung ATM with a 6.0 board. This tutorial walks through the full process to install updated software and ensure your ATM is running the correct version.
How to Load Software on a Hyosung 7.0 Board
Learn how to load and update software on a Hyosung ATM with a 7.0 board. This tutorial walks through the full process to install updated software and ensure your ATM is running the correct version.