Load receipt paper in a Hyosung ATM
Replace the receipt paper roll and prepare your Hyosung ATM to print again.
ATM Tutorials
Practical video guides for setting up, maintaining, and troubleshooting your ATM.
Video tutorials
Load receipt paper in a Genmega or Hantle ATM
Follow the paper-loading steps for Genmega G1900, G2500 and Onyx, and Hantle / Tranax 1700W and C4000 models.
Unbox your ATM safely
Unpack your machine, check its components, and prepare for installation.
Reset a Genmega B3 keypad
Follow the reset procedure for a Genmega B3 EPP keypad.
Reset a Genmega B5 keypad
Review the reset procedure for the newer metal-style Genmega B5 keypad.
Reset a Hyosung 8000R keypad
Follow the keypad reset procedure for a Hyosung 8000R.
Set EPP state on a Hyosung ATM
Review EPP initialization after a keypad, mainboard, or operating-system replacement.
Clear NVRAM on a Hyosung ATM
See the NVRAM reset procedure used when troubleshooting startup and connection issues.
Enter master keys on a Hyosung ATM
Follow the key-entry process for Hyosung ATM setup or EPP replacement.
Enable CDU binding on a Hyosung ATM
Review the process for binding the cash dispenser to the ATM mainboard.
Set your ATM RMS password
Configure the RMS password on Hyosung and Genmega ATMs for remote management.
Change your ATM master password
Update the master password through the Hyosung or Genmega terminal interface.
Connect a wireless modem to your ATM
Follow modem wiring, network configuration, and connection checks for Hyosung and Genmega ATMs.
Bind a Genmega cash dispenser
Review CDU binding, the required firmware download, and the final setup checks.
Set a static IP on a Genmega ATM
Change TCP/IP configuration from DHCP to a static IP address.
Set a static IP on a Hyosung ATM
Configure a static IP address in your Hyosung ATM network settings.
Enable the cash percentage display
View remaining cassette cash levels on Genmega and Hyosung ATMs.
Load cash and settle a Hyosung ATM
Follow the bill-loading and settlement workflow for your Hyosung ATM.
Load cash and settle a Genmega ATM
Prepare and load cash, then complete settlement on your Genmega ATM.
Enter a master key on a Genmega ATM
Review the key-management menu and master-key entry process.
Troubleshoot ATM error 400BC
Follow the diagnostic steps shown for the 400BC communication error.
Clean a Hyosung cash dispenser
See the preventive-maintenance process for removing dispenser dust and debris.
Clean a Genmega cash dispenser
Review dispenser cleaning and preventive-maintenance steps.
Troubleshoot Hyosung wireless connectivity
Check the wireless connection and investigate ATM communication issues.
Load software on a Hyosung 6.0 board
Follow the software-loading process for a Hyosung ATM with a 6.0 board.
Load software on a Hyosung 7.0 board
Follow the software-loading process for a Hyosung ATM with a 7.0 board.
Troubleshoot a Hyosung card reader
Investigate card-reader errors, read failures, and an unresponsive reader.
Troubleshoot Genmega wireless connectivity
Review wireless connection checks for a Genmega ATM.
Print a Genmega ATM journal
Retrieve journal records for a chargeback dispute or Reg E claim.
Print a Hyosung ATM journal
Retrieve journal records for a chargeback dispute or Reg E claim.
Troubleshoot a Genmega card reader
Investigate card-reader errors and magnetic-stripe or EMV read failures.
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